image illustration

Frequently asked questions

Created in 2004, Muzéo has put art at the service of design and has invented its business by realizing that on the walls of hotels, there was not much interesting. Muzéo is specialized in the creation, sourcing, and scenography of artistic contents as well as in their fabrication and installation to contribute to the decoration of all types of spaces. Muzéo accompanies the greatest decorators (Philippe Starck, Jacques Garcia, Didier Gomez, Jean-Philippe Nuel...) and many foreign design firms (Winch design, Wilson & associates, Conran & Partners, YOO Design...) in their realizations and intervenes today with the greatest hotel chains in the world (Accor, Marriott, Hilton, Four Seasons, Hyatt, Mama Shelter, Groupe Barrière...) in more than twenty countries. The company also assists many luxury brands in retail and large companies (L'Oréal, Free, SFR, Altaréa-Cogédim, Danone, Banque de France...) to help them integrate artistic content into their work spaces.

Muzéo has also obtained since 2016 the EPV label (entreprise du patrimoine vivant), which distinguishes French companies with excellent craftsmanship. Our craftsmen, graduates of the Boulle and La Bonne Graine schools, are attached to the know-how and quality of an art craft, and make reproductions and frames with great meticulousness and mastery of manufacturing techniques for a finish identical to that which you will find in an art gallery.

In 2015, the website Muzéo.com is launched by making the following simple observation: we had access to sources of images, we had a production and framing workshop and we said why not offer this expertise to the general public?

Muzéo defends the use value of the artwork, not the heritage value.

We wish to make the use accessible to the greatest number, what allows today the digital technologies, with a research of exceptional finish to get closer to the original, even if the pigment is put by a tracer and not by the point of the brush of a painter.

Recognized reference for the reproduction of paintings, Muzéo also offers prints of art photos of high professional quality, prints of posters, drawings, illustrations and collections of decorative objects inspired by its many design projects brought to major accounts.

Muzéo allows you :

  • To have a real masterpiece at home: Have you always wanted to hang a Monet or a Kandinsky in your living room? If you can't buy an original, Muzeo allows you to offer a high quality reproduction that gives the illusion of an original, for a price ranging from a few dozen to a few hundred euros.
  • To decorate your walls with a unique and meaningful artistic content: You can like our great customers architects and decorators find in our catalog unsuspected treasures of our cultural heritage for your decorative projects and compose a unique narrative content on your walls.

At Muzéo we are convinced that the decoration of a place must tell a story, bring a soul and an emotional dimension, give meaning and for that it must integrate appropriate artistic content

Muzéo works with image banks, photo agencies, museums, foundations and artists to reveal to the general public treasures of our cultural heritage and the work of more contemporary artists. The low definition files are relatively accessible on the Internet, but we work with ultra high definition files which are necessary to us and are the object of a digitization work which has a cost and which we remunerate.

 

Our institutional partners : 

  • The Réunion des Musées Nationaux (RMN): This public institution is in charge of 34 national museums (Louvre Museum, Orsay Museum, Grand Palais etc...) and has several missions, the main one of which remains the dissemination of museum collections to the general public. The RMN thus offers us access to more than 800,000 photographs of works of art from the finest national and regional museums
  • The Bibliothèque Nationale de France (BNF): Heir to the royal collections and the most important library in France, it contains approximately 40 million printed and specialized documents. By opening its archives, notably through Gallica, it allows the consultation of more than 2.6 million documents.
  • The Society of Authors in the Graphic and Plastic Arts (ADAGP): Founded in 1953 on the initiative of artists, it specializes in the management of private rights in the field of visual arts. 

 

Our specialized agencies : 

  • Getty images : Specialized in photography, we offer the Hulton archives or the American photographer Slim aarons.
  • Bridgeman : More generalist agency, offers us photographic collections from England and Italy but also access to the works of many international museums.
  • Gamma-Rapho : Specialized in photography, it gives us access to a unique collection of photo-reportage and humanist photography from the belle époque to the present day

For each sale, Muzéo gives a defined percentage to its partners. The rights of authors and reproduction are included in our selling prices. Our company guarantees that the exploitation of the entirety of these funds of images is done in all transparency, in the respect of the rights of reproduction and the royalties. The rights negotiated with the artists or the entitled persons are strictly defined and limited to a right of private use. All rights of representation and reproduction are therefore entirely excluded.

For the works which are in the public domain (70 years after the death of the artist in general, which is thus the case for the majority of the large paintings), we do not buy the patrimonial rights but the cost of the digitalization which was carried out.

We refuse to make reproductions from your personal photos because we only make reproductions of artworks, and only from scans made by professionals who meet strict quality specifications (ultra high definition, quality of shooting and post-production...).

To find the works that interest you:

 

  • Browse the site:

 

    • Stroll through our catalog according to your desires with the different categories of works: Painting, Photography, Illustration, Drawing ... or with the different categories of products (our different reproduction media): frames / paintings, wallpaper, cushions or lampshades ...)
    • Use the filters on the left to refine your selection (subject, current / style, color...)
  • Or search (search bar at the top of the site) to find what we have in our catalog for an artist, a theme, or a specific reference of work.
  • Or use our recommendation engines, which offer you a selection thought by professionals to give you ideas and guide you in your choice.
  • for wall decoration ideas by room type or atmosphere
  • for gift ideas

If you wish to order a personalized format, a work that we do not have in our catalog, or a work in public law adapted to your needs, contact us!

You can contact us to ask us to search for a specific work for you that is not published in our catalog. We will do our best to meet your expectations.

We guarantee a faithful reproduction of the visual you have chosen as well as your options. If, unfortunately, this reproduction does not suit you, you can make an exchange or be refunded within 15 days after delivery of the package by our carrier. Respect of the original image, quality of printing and color fidelity are the promises of a Muzeo art print: each order is processed by a graphic designer before being launched in production.

We do not sell original artworks and our paintings are not hand painted copies but ultra high definition pigment inkjet prints made on the medium of your choice.

Our reproductions of paintings have an irreproachable quality of completion to approach the best of the original. We use canvas like a painter, the final image is varnished by hand ... The only difference? The pigment is applied by a tracer and not by the tip of a painter's brush. You have to be a professional and know where to look to see the difference. The ultra high definition digital printing and the application of varnish gives the impression of an original work. We do not have the right to make a reproduction of the same size as the original, for fear that it could be taken for a counterfeit!

  • A pigment inkjet print is applied to a soft 100% cotton canvas.
  • A protective acrylic varnish is then manually applied to fix the pigments with brilliance and give the oily texture of a hand painted canvas.
  • The canvas is then mounted on a 2 cm thick wooden frame, stapled to the back of the frame.
  • We then attach nails dots to the edges which are left blank, without printing.

If you want a hand-stretched canvas without varnish, or without nails, or with printed edges, you just have to finalize your order and contact us immediately by reminding us your order number and give us your preferences.

Please note that if you choose to have your painting framed, we will not apply nails to the canvas.

Our art reproductions are made in our 2000 m2 workshops in Montrouge. Our craftsmen, graduates of the Boulle and La Bonne Graine schools, attached to the know-how and quality of an art craft, make reproductions and frames with great care and mastery of manufacturing techniques for a finish identical to that which you will find in an art gallery.

Muzéo has also obtained since 2016 the EPV label (living heritage company), which distinguishes French companies with excellent craft skills.

We offer two options for the reproduction of paintings: hand-stretched canvas or art paper.

 

In the case of paintings originally done in oil or acrylic

If you want to give the illusion of an original work, you should opt for hand-stretched canvas,  because it is manually applied a protective acrylic varnish that gives the oily texture of a painted picture.

Otherwise, fine art paper will give a very qualitative rendering, with a more matte finish that does not try to imitate a painting.

In the case of watercolors, we recommend fine art paper because an original watercolor is usually done on a thick grain paper.

For some works, the laminated on aluminum (with or without Plexiglas) is available. This one is advised if you wish a very contemporary treatment of your reproduction and especially to emphasize the colors and the contrasts for a strong immersive effect of the visual.

We offer 3 possible options with your hand-stretched canvas:

  • The White Edges: The painting is mounted without nails stitch on white edges for a contemporary and sober look.
  • The white edges with nails: The edges are left white and nails are applied around the edges for a more authentic look.
  • Printed Edges: the edges of the image are printed with the mirror pattern (mirror edge) in continuous chroma, without the application of seed points.

You can ask the customer service for a sample of canvas, photo art paper.

No, we do not sell reproductions already made and we do not have any stock. Each piece is unique and made to measure, the manufacturing is launched at the request of the customer.

You can order a reproduction without a frame and ask us to do the framing later, but the return of your initial order to our workshop will be at your expense (unless you deposit it in our workshop). It will be necessary to contact us beforehand by communicating us your initial order number and the desired frame to obtain a personalized estimate. We will start the manufacturing of the frame once we receive your payment and your reproduction.

If you choose a frame with your art paper or photo print, a plexiglass window will protect your reproduction. Fasteners will also be placed on the back of the frame for a "turnkey" hanging. The art paper / photo print will be packaged in a roll under silk paper if you do not choose a frame.

Do you want to make your reproduction in a special format? No problem. To do this, simply send an email to our customer service who will establish a quote according to the desired dimensions.

Please note that we do not accept returns and do not refund orders for custom sizes.

We refuse to make reproductions from your personal photos because we only make reproductions of artworks, and only from scans made by professionals who meet strict quality specifications (ultra high definition, quality of shooting and post-production...).

A mount is a rigid cardboard in which an opening of the surface of the work is cut in bevel and which is placed over the reproduced work.

Muzéo offers you the possibility to apply a mount for reproductions on art paper or photo paper.

There is no rule to tell you if you should add a mount or not, but you can make your choice based on the following advantages that it brings to your reproduction:

  • the mount is functional: it protects your image by isolating it from direct contact with the glass.
  • the mount is aesthetic: it enhances and emphasizes the work by directing the eye towards it
  • the mount gives an enlarged effect to your reproduction and brings a certain breath to the work which is less confined in a too narrow frame

We invariably apply a width of 5 cm on each side of the reproduction when you activate this option but you can contact us for any specific request.

Unfortunately, we do not have a showroom. Our production site does not welcome visitors for the moment. 

If you wish to discover our products, do not hesitate to ask our customer service for a sample (except for framing and laminated). 

To each choice of work corresponds a proposal of top-of-the-range support of which here are the precise characteristics:

 

Hand-Stretched Canvas

The clean texture of hand-stretched canvas is suitable for reproduction of paintings, classic or contemporary. The high definition digital print and final varnish gives the illusion of an original work.

Pigment inkjet printing on a 100% cotton canvas with a soft, textured matte finish and a natural white weave. Canvas varnished with an acrylic structure gel and stapled on a wooden frame.

illustration support
 

FINE ART PAPER

This etch grain paper is suitable for printmaking, etching, illustration, watercolor and drawing reproduction. The texture and paper quality ensure a high fidelity to the original drawing.

Pigment inkjet printing on 240g matte-look, fine-grain art paper with texture, 100% cotton, natural white.

illustration support
 

SILVER PHOTO PAPER

It offre optimum accuracy for photographic prints, continuous tones and respect for natural colors, with a semi-gloss finition. Based on the digital inkjet printing process, this is the most advanced technology for reproducing images on silver paper from a digital fichier

Pigment inkjet printing on semi-gloss photographic paper with a pearlescent appearance, weight 290 g

illustration support

 

ALUMINUM PRINTING

Direct printing on aluminum is mainly suitable for photography. The color is directly applied on a composite aluminum plate, and then hardened under a UV lamp. Water resistant, this medium has the advantage of being able to be hung both indoors and outdoors. It gives a matte, slightly satin effet.

Pigment inkjet printing on semi-gloss photographic paper with a pearlescent appearance, weight 290 g

illustration support
 

LAMINATED ON ALUMINUM

Suitable mainly for photography, this support is very popular with art galleries. It has a contemporary and elegant finish with a glossy finish. The composite aluminum plate fixed on a frame allows to consolidate the structure and to move it away from the wall when hanging.

Pigment inkjet printing on semi-gloss photographic paper with a pearlescent appearance, weight 290 g, laminated on a 2 mm thick aluminum plate (dibond), with a retractable frame for wall mounting. Protection of the photo print by an anti UV film.

illustration support
 

LAMINATED ON ALUMINUM WITH PLEXIGLASS

This technique, also appropriate for photography, is used by art galleries. It follows the same process as for the laminated on aluminum, with the same lightness of frame, but the print is here covered with plexi, which ensures an optimal protection of the work and a real development of the colors and the contrasts.

The print is protected by a 2mm thick plexiglass.

illustration support
 

PRINTING ON PLEXI

The image is directly printed on the plexiglass plate. This one remains translucent and luminous thanks to the plate located at the back. It is perfect for photo prints that will dress up your interior.A écrire

illustration support
 

PANORAMIC WALLPAPER

Muzeo wallpaper is non-woven and blends like an ordinary wallpaper. In a single width, it will give a spectacular effect to your walls.

illustration support

 

Lampshade

Made of taffeta and edged with a cotton border, it is available in three sizes. Whether it is in foot or in suspension, this product will dress your interior with originality.

Warning, the electric system and the bulb are not provided.

illustration support
 

CUSHION

These 100% polyester cushions are OEKO-TEX certified. Succumb to the charm of our cushions which will bring an elegant note to your living room.

illustration support

The smallest side of the reproduction can take the following dimensions:

  • 13 cm (only available for art paper)
  • 30 cm (only available for art paper and canvas on stretcher)
  • 60 cm
  • 90 cm
  • 110 cm (only available for aluminium laminates)

The longest side of the reproduction is calculated according to the homothety of the original work.

If these standard formats do not suit you, we can however realize any format to measure. Contact us to get a quote according to the desired dimensions.

The dimensions of the reproductions displayed on the site do not take into account the framing options. The size that takes into account the framing is called the overall size. The size to add depends on the type of frame chosen. You must add twice the width of the frame on each side to obtain the overall size (see list of frame sizes below)

When you choose a passe-partout, you must keep in mind that this option invariably adds 9 cm on each side of your reproduction.

  largeurépaisseur
illustration supportmoulure fine dorée à la feuille d'or5,23,5
illustration supportmoulure large dorée à la feuille d'or10,16
illustration supportmoulure blanche3,82,7
illustration supportmoulure argentée3,82,6
illustration supportmoulure dorée rétro3,32,6
illustration support illustration support illustration support illustration support illustration supportcaisse américaine avec palier33,4
illustration supportcaisse américaine2,53,5
illustration supportbaguette large bois wengé31,3
illustration support illustration support illustration support illustration support illustration supportbaguette bois haute0,93
illustration support illustration support illustration support illustration supportbaguette bois fine11,3
illustration support illustration support illustration support illustration support illustration support illustration supportbaguette aluminium fine11,8
illustration support illustration support illustration support illustration support illustration supportboite en bois1,94,5
illustration support illustration supportboite incurvé filmé4,13,8

Pour toutes commandes avec encadrement, deux attaches sont bien présentes à l'arrière de votre reproduction vous permettant d'accrocher votre oeuvre sur votre mur dès réception
Les toiles sur châssis sont aussi pourvues d'attaches sur le châssis.
Pour les papiers d'Art ou les photos, si vous ne choisissez pas d'encadrement, les oeuvres seront envoyées roulées sans attaches.

Muzeo products do not require any particular maintenance. However, it is necessary to avoid overexposure to light in order not to fade the colors and to humidity in order not to deform the frames.

Our production times are as follows:

 

art print : 4 days

wallpaper : 7 days

lampshade : 15 days

cushions : 20 days

special case of Getty Images photo prints: 20 days

 

In addition to these manufacturing delays, the delivery delay is 2 days.

The Muzeo wallpaper is a canvas that marbles like an ordinary wallpaper, printed in a single width for a spectacular effect. Resistant and easy to apply, this support usually reserved for professionals is finally within the reach of all.

You wish to realize a wallpaper from a work that we propose in the catalog? Do not hesitate to contact the customer service who will make an estimate.

In order to facilitate the installation, Muzeo offers you the appropriate glue in the necessary quantity.

Enter the dimensions of your wall in the boxes provided, choose your cropping and we will create your custom wallpaper. If your wall is more than 3 meters high, please contact our customer service.

You can request a wallpaper sample from customer service.

Our cushions are 100% polyester, OEKO-TEX® certified.

Our cushions are not made by our workshops but by a partner. Our delays are therefore 20 days.

We offer two choices of structures: free-standing or suspended.

The stand, electrical system and bulb are not included with your shade.

The easiest way is to place an order on the website:

  • Choose the items you want to buy by clicking on "Add to cart". Once your products are in the cart, click on the "Checkout" button.
  • If you are not already logged in to your account, you will need to log in with your password. If you don't have a customer account with us yet, click on "Create an account". You will then have to fill in the account creation form.
  • You must enter your delivery address. Be sure to fill in the necessary information for the access of the deliveryman to your home (accessibility restrictions such as digicode, floor, door number, delivery method...)
  • Read and accept the general conditions of sale
  • Choose the method of payment and validate the payment.

In case of problem, you can also finalize your order with us by phone. Do not hesitate to contact us by phone at +33 (0)1.70 .71.52.23 ( 10am-12:30pm & 2pm-6:30pm from Monday to Thursday, and 10am-12:30pm & 2pm-5pm on Friday )

For any order, whether it is placed on the ecommerce site, or by phone, we accept all the following payment methods: Paypal, credit card, visa card, mastercard, bank transfer.

The manufacturing process is initiated upon receipt of your payment.

Transfers are to be made to the following account

IBAN : FR76 3000 4008 2600 0100 8550 208

BIC : BNPAFRPPPBY

MUZÉOWEB SAS

The security of payments is at the heart of our concerns. Your bank transactions (credit card, VISA, MasterCard, PayPal, American Express) are processed and secured by Mercanet, the payment platform BNP PARIBAS. Muzéo never has access to your banking information.

If you have not received any confirmation after placing an order, first check your spam. The sender's address is: [email protected] and the subject line reads "Confirmation of your order".

If you still cannot find the order confirmation, you may have entered an incorrect email address. Please contact us to see if we have received an order registered to you. This will allow us to correct your email address and send you an order confirmation. It is also possible that the order has not been registered. Please contact us before placing a new order to avoid double orders.

You will receive an order confirmation at the email address you provided at the time of purchase, also check your spam. The sender's address is: [email protected] and the subject line reads "Confirmation of your order".

If you did not receive an email after placing your order, it is probably a sign that there was a problem with the purchase. Contact us and we will help you!

If you are an inhabitant of France, or an inhabitant of the European Union, you are subject to VAT at 20%. Only non-EU residents or companies are exempt from VAT, as well as companies that are part of the EU. For the latter, you will have to provide an intra-community VAT number.

If you are resident outside the EU, you will have to pay any customs fees.

You will find your invoice in the order confirmation email that is sent to the email address provided at the time of purchase. If you can't find this email, consider checking your spam (junk mail). The sender's address is: [email protected] and the subject line includes the words "Confirmation of your order".

You can also find your invoice at any time in printable PDF format in "my account", in the "my orders" section.

Unfortunately, we cannot make any changes to an order that has been placed, but if you contact us immediately, it is possible to cancel it before the package is shipped. After cancelling your order, you can go back to our online store and place a new order with the desired products in order to avoid a double order.

To find out if your order is being manufactured or has left our workshops, check the emails you have received from us. We send you an email at each stage of your order to let you know its status when we start manufacturing, when we prepare your package and finally when your order is shipped. Also check your spam (junk mail), this type of email can sometimes be sent there. The sender address is: [email protected]

You can also view the real-time status of your order your customer area on the site Muzéo.com. To do so:

  • Go to the tab "My account" at the top right of the site
  • Log in with your customer ID
  • Click on "My orders" and then on the order for which you want to get the information

Your order appears in "payment error" on our site. This means that your order has not been registered and you have not been charged.

This is due to a problem with the payment method you use to pay for your order.

  • the card numbers have been entered incorrectly
  • the validity of the card has expired
  • A payment limit has been reached on your account
  • The code received by your bank has expired
  • your bank refuses or suspects a fraudulent payment

Unfortunately, we can only invite you to try another payment method, or another bank card, or contact your bank to see what is blocking it.

The means of payment which are proposed to you to regulate your order are the following ones:

  • Bank (Visa or MasterCard)
  • Paypal
  • bank transfer

For payments by wire transfer, you have 15 days to validate the transfer from the date of your order. If we do not receive your payment within this period, the order will be automatically cancelled.

IIt is possible that in some cases the configuration options normally located on the right side of the work no longer work and are no longer displayed. You can not customize the reproduction (with the support, size, framing and desired options ...).

You just have to delete the cookie fr.Muzéo.com and then reload the page.

  • On chrome, for example, you just have to click on the padlock on the left of the address of the site Muzéo.com
  • On the window that appears, click on 'cookies' down
  • Find in the list that appears then 'en.Muzéo.com' and select this element by clicking on it
  • Then press the button 'DELETE' also located on the same window
  • Refresh the display of your page by typing Ctrl + F5

The configurator is displayed again!

If you have any problem to place an order, please contact us

Your e-gift card comes in the form of an advantage code worth X euros which is applied to the total amount of your order, excluding delivery costs.

Indicate and apply the promotional code to your shopping basket displayed in the first step of the checkout process and complete with a payment method of your choice from those available.

Your e-gift card is valid for all purchases on muzeo.com for one year from the date of issue. It cannot be used after its expiry date and will not be replaced in this case.

The e-gift card cannot be exchanged, resold, reimbursed, even partially, or credited to another e-gift card.

Don't worry your order will arrive without the invoice. Invoices are never actually sent in packages, they can be downloaded from our website. The one for your order was sent to you as an attachment to your order confirmation email.

If you wish to have your order delivered to an address other than your home address, simply separate your billing and delivery addresses. You can also register several different delivery addresses on your customer account.

At step 2 of the shopping cart, on the delivery address page, you just have to deselect your default home address in the first field by clicking on 'choose address' in the drop-down menu. In the next field, fill in a description / name for this new address and fill in the following fields (contact name, address, specify building, floor or digicode number, postal code, city)

Under the address form, uncheck "Same as billing address" and then re-enter your complete personal billing information.

At step 2 of the shopping cart, uncheck the following option:

A second address form will appear, you will only have to enter your billing address.

If you have a Muzéo promotional code, you will have to enter it at the bottom of your cart summary page, before validating your order, in the "Coupon" input field. Once the code is entered, click on the "Add Coupon" button and the promotion will be directly applied to your cart amount. The discount codes cannot be combined with other promotional discounts (they cannot be used for example during sales periods). No discount is possible and applicable after order confirmation. Only one use of the same promotional code is possible per user account.

Sometimes this message is routed to your "junk mail" / "spam" folder. Please check this folder! If this is not the case, do not hesitate to contact us to ask for the discount before finalizing your order. No discount will be possible and applicable after confirmation of the order.

Subscribers to our newsletter can benefit from a discount giving a 5% discount on the total price of their order. Our newsletter subscribers also receive special offers.

If you are not a newsletter subscriber, you have access to our stockpile, which lists unsold items in perfect condition with a 30% discount on their selling price. However, we do not have any sales or promotions on the site.

The shipping costs are calculated in agreement with our carrier Geodis. They depend on your delivery address and the weight of your package for France. For international shipments, the volume of your package is taken into account. Here is an indicative grid for our main products:

 

  FranceU.E.
Canvas / Frame
30 cm
60 cm
90 cm
11 à 14 €
15 à 18 €
18 à 20 €
20 €
26 €
32 €
Photo print / art print without frame
13 à 30 cm
60 à 90 cm
6,90 à 8 €
11 à 12,50 €
12,50 €
20 €

Muzéo has created a dedicated packaging to pack and protect your art print, protected by corners and bubble wrap before packing. The bubble wrap packaging of Muzeo products has been specially designed to be used as gift wrap.

Note that the prints on photo paper or art paper without framing are packaged in flat envelope for small formats and rolled in tube for larger formats.

We propose a service of express delivery at home in 2 days to which it is necessary to add the time of manufacture that here:

  • art reproduction : 4 days
  • wallpaper : 7 days
  • lampshade : 15 days
  • cushions : 20 days
  • Getty Images prints : 20 days

Muzéo has chosen to work with a major player in logistics to offer you an optimal express service: Geodis France Express.

We notify you by email when your order is being packed in our workshops, which indicates that shipment is imminent (scheduled for the same day or the next day).

You are then notified by SMS and email by our carrier Geodis France Express as soon as they take charge of the package. You will find your tracking number. Click in the notification to choose the desired half-day for the passage of the deliveryman on a range of 14 days (Saturday morning possible). A delivery in the morning will be made in the time slot 9am - 1pm, and in the afternoon in the time slot 1pm - 5pm.

Remember to check your spam if you do not find this email (The sender address is [email protected] and the subject of the message includes the mention "Your next delivery").

We do not offer a pick-up service at a retail outlet (such as a 'relais colis' for example) but you have the alternative possibility of choosing a delivery in one of the 106 agencies of the France Express national network when you are invited to choose your time slot for the deliveryman to come to your home. In this case, you will automatically be offered the agency closest to your initial delivery address. You can find all the addresses of the agencies in the France network by clicking here.

You can change your delivery address by writing directly to our customer service.

We invite you to contact us as soon as possible to give us this information before your order is ready and shipped.

If your order has already been shipped, you as the customer are responsible for any additional shipping charges.

No, it will no be possible to pick up your order directly to our workshop.

Muzéo delivers worldwide. In case your billing address and your delivery address (which may be different) are located in one of the following countries: Austria, Belgium, Denmark, France, Germany, Greece, Ireland, Italy, Luxembourg, Monaco, Netherlands, Portugal, Spain, Switzerland, United Kingdom, you can simply finalize your order on the site without assistance.

For any other country, you will just have to contact us. One of our representatives will provide you with a specific quote for your needs, including shipping costs.

For all deliveries within the European Union, no customs fees apply, so you will not have to pay any customs fees.

However, for deliveries to countries outside the EU, customs fees may apply, which will be charged to you in addition to your order directly by the customs authorities (Switzerland and Great Britain as of 2021)

We are not in a position to evaluate or settle for you the customs charges which are your responsibility at the reception of the parcel.

You will receive, from our carrier Geodis, a shipping confirmation containing a link to track your package as soon as it leaves our workshops. Also check your spam (junk mail). The subject line includes "Your next delivery", the sender address is: [email protected]. If you did not receive the email with the tracking link, please contact us.

You can track your package at any time by entering your tracking number and postal code by clicking here.

Has your order left our workshop? You need to check the status of your order to find out (see "How do I know where my order is?")

If your order is in "Delivery" or "Delivery problem" status and cannot be delivered by our carrier Geodis - France Express, you can choose :

  • Choose a new appointment with the carrier on their website by clicking here or by phone: you must then contact your local agency whose full contact details you will find by clicking here
  • Contact us directly to reorganize the delivery. This option is not recommended for a short term delivery.

The two most frequent cases of delivery failure :

  • Your delivery address is incomplete (missing door code, or building code, or your cell phone number in order to be reachable by the deliverer...). You must then send us this information.
  • You have not responded within 24 hours to the notification of the carrier asking you to choose your delivery slot, the delivery date was imposed by the carrier who passed in your absence.

The carrier usually informs you that the delivery attempt has failed and invites you to choose a new delivery appointment.

Our art reproductions are delivered with a hanging system (for canvas on stretcher, plywood on aluminum and any framed art reproduction). Our reproductions are therefore ready to be displayed!

Our products come with two hooks (one for each side of the frame).

We do not supply wall ties. We recommend small X-hooks (sold in all DIY stores). Remember that the wall material determines the type of screws/nails to use.

We have a professional installation team that intervenes to install all our products for our major clients. Depending on your address, we can have our installers come to your home. Contact us with the reference of the order concerned to confirm that we can intervene and establish you a precise estimate

For any order except wallpaper made on the site, you have 15 days to return the product in its original packaging! In case of return, you can choose to be refunded, or get a credit note.

We do not take returns on custom orders with custom sizes (such as wallpaper) or orders made outside of the site (which are estimated and handled by a customer service representative). Also, we recommend that you take the time and attention necessary to make your choice.

The package must be returned with a tracking number and in its original packaging, including the protective elements around the frame. Remember to keep your receipt and tracking information until you receive confirmation that we have received your return.

Please note that we are not normally obliged to take back or exchange our products in accordance with article L121-21-8 of the Consumer Code:

"The right of withdrawal can not be exercised, for contracts: (...) 3° Of supply of goods made to the specifications of the consumer or clearly personalized ... ".

However, we think that it is human to change your mind and to offer you this facility!

Product returns are free for all shipments from the following countries: Austria, Belgium, Denmark, France, Germany, Greece, Ireland, Italy, Luxembourg, Monaco, Netherlands, Portugal, Spain.

For a return from Switzerland and Great Britain, the shipping costs are fully at your expense.

A quick and easy process! Just contact our customer service and they will send you a UPS return slip to stick on the package. The return is totally free (except Switzerland). You do not have to pay anything.

 

You will have to repack the product in its original packaging and drop it off at a UPS service point and collection. You can find the addresses of the UPS collection points closest to you at this address: https://www.ups.com/dropoff

 

Please note that the product must be returned in its original packaging, including the protective elements around the frame. Remember to keep your receipt and tracking information until you receive confirmation that we have received your return.

 

Special case of returns from Switzerland and Great Britain:

You can return items that are not suitable for you at your expense using the carrier of your choice. We recommend that you choose a shipment with tracking and keep the tracking number of the package in case it is requested by the customer service.

Please send your return package to the following address MUZÉOWEB - 31 avenue Léon Gambetta, 92120, Montrouge

If your reproduction is received damaged, we are of course willing to help you as soon as possible. Please provide us with the following information by clicking here:

  • Email address given at the time of purchase
  • Order number
  • Name of the customer
  • Photo of the product concerned
  • Photo of your package (if it is received damaged)

Our customer service will answer you as soon as possible. Depending on the damage, we will restart the production of your order without asking you to return the product concerned.

If the returned product is in its original condition, the period is 30 days maximum from the date of receipt of the product by Muzéo. We will send you an e-mail informing you that your refund has been made:

  • by recredit of the corresponding transaction if you had paid your order by credit card or via PayPal.
  • by check if you had paid your order by check or by bank transfer (we will send you a mail)

No, we do not repair our products

Don't worry, we will give you the solution: https://fr.muzeo.com/user/password. You will receive an email that will allow you to connect to your account and choose a new password. Remember to check your spam (junk mail), this type of email can sometimes be sent there. The sender address is: [email protected]

If you are unable to log in to your account, please contact us so that we can resolve this together.

To create a Muzéo account, you just have to click on the little character at the top right of the site. You will be asked to create an account by entering your email address and a password. The registration to our newsletter will also be proposed to you.

We give you the opportunity to subscribe to our newsletter which offers you a welcome offer for your first order, inspiring decorating ideas, news from our catalog, and some special offers per year.

You can subscribe :

  • Without creating a customer account: the newsletter registration field is visible on the bottom right of every page of the site. You just have to fill in your email address at the bottom right of this page and validate.
  • By creating a customer account: click on the little character at the top right of the site. You will be asked to create an account by entering your email address and a password. The registration to our newsletter is also proposed to you at this moment.

You must contact us before placing your order so that we can verify and modify your customer account for you. If you frequently order on behalf of a company, we strongly advise you to switch to a professional account.

Muzéo is originally a creator and manufacturer of artworks and custom decoration solutions around the image for hotels, companies, retail... with more than 500 projects per year in over 10 countries. So we have a solution for you!

You have 2 possible approaches as a professional: order on our e-commerce site or order from our agency dedicated to professional projects. The more complex your need is, the more we will advise you to contact our pro agency.

 

Pro Agency / B2B Contract: a customized service offer for professionals

  • An artworks consultant opens a consulting mission from your project brief
  • Curation, iconographic research, graphic creation, access to over 10 million images
  • Tailor-made production in all media and formats with budget construction
  • Project planning and follow-up, production and delivery / installation
  • e-shop dedicated to art reproduction for individuals
  • You are autonomous with a customer support available by email and phone
  • Access to the online catalog (100 000 works) available, iconographic research possible
  • Half-customization (online configurator), other media and formats possible
  • Production and delivery within 7 days

If you are working on a project for a public place: it is strongly recommended to contact us before placing your order if you wish to use the e-commerce site. This can avoid you the disappointment that we cancel elements of your order because part of our catalog is limited to an exclusive right of private use.

If your company is located in France:

Without a business account: just remember to fill in the "Company" field when you finalize your order (and to dissociate the delivery and billing addresses if necessary).

With a business account: no problem, it will be automatic! If you have any doubt, contact us before placing your order so that we can check and modify your customer account for you. If you order frequently, we strongly advise you to switch to a professional account.

Finally, if you have already finalized your order, contact us to get an updated invoice with your company information.

 

If your company is located abroad:

It is essential that you order with a professional customer account. When creating your account, remember to select "professional" in the "You are:" field.

If your company is domiciled in the EU, remember to enter your intra-community VAT number so that all your invoices are generated without tax. If you have any doubts, please contact us to give us this number.

To be billed for a business or public institution, you must indicate at the time of registration that this will be a business user account.

On the registration form, in the last "You are" field, select "a business". If you have already registered on the site with an individual account, you must ask us to change your customer account status for you.

A business account will allow you to :

  • to see the prices displayed on the site without tax
  • generate compliant invoices
  • be informed of offers and services exclusive to our business customers
  • get priority processing of your orders

We accept payment by check or wire transfer when you finalize your order on the site.

For public institutions, we accept payment by money order. You just have to choose the transfer option for the payment of your order on the website.

Do not hesitate to contact us for specific needs.

Yes, we work with decoration stores that resell our decorative objects and reproductions. However, you will not have access to our entire catalog. If you are interested in offering our products for sale, please contact us to present your activity, specify your request and obtain more information on our conditions.

 

You are a photographer, painter or illustrator and want to submit your work to become a privileged partner of Muzéo? Send us a selection of your work and a short biography by email ([email protected]). We will study your proposal with great care.

Due to a large number of requests, we will reach back to you only in case of positive answer. If you have not received an answer from us within two weeks, you can consider that your application has not been accepted.

We thank you for your interest in Muzeo.