Privacy & Cookies

The General Data Protection Regulation is a set of laws put in place by the European Commission from 25 May 2018 for all companies operating in Europe.

To protect internet users from data leaks or the misuse of personal data, it is now compulsory for companies to keep visitors informed of all computer processing that is carried out using the data collected.

Like all e-tailers, we collect data on our visitors and work with a number of third-party service providers, who therefore have access to some of our data.

Some data is essential to offer you the best possible experience on our site and to ensure that your order runs smoothly. Other browsing data is not essential to your visiting experience and simply allows us to adapt the content of our advertising messages to your browsing profile.

Where are Muzéo's servers?

The servers for the Muzeo.com website are exclusively at EASYTEAM in France

In these servers is our database, which is necessary for the site to function. Customer account information is stored there.

To enable you to retrieve your order history, this data is only deleted if you request it.

Your personal data:

All the data we collect is with us and will never be given, rented or sold to a third party company.

• your password: passwords are stored "encrypted" and are therefore secure.
  
  
• your bank details: for credit card payments, we work with BNP PARIBAS, which guarantees the security of your data. We do not store your bank details. At no time do we have access to your credit card number
  
  
• your order information: when you create a customer account on our site, we record in our systems all the information required to place an order: your email address, first and last name, postal address and telephone number so that we can prepare and deliver your parcel.
  
  
• Your order details are passed on to our carrier Geodis, which works to ensure that your parcel reaches you. Our carrier is not allowed to use your data for anything other than processing your order and must delete this data from their computer system after processing. Geodis stores its data in data centres in Europe. However, if you choose to have your order delivered outside Europe, your data such as your postal address is necessarily transmitted to the logistics services of the carrier who will deliver to you in that country.
  
  
• Your order data is also transmitted to our customer relationship management software solution, which is ISO-27001 certified and RGPD compliant. The data is hosted in the United States but we have a framework agreement certifying that our data processing complies with European standards.
  
  
• Your order data is also sent to our partner Avis-Vérifiés.com who will send you a satisfaction survey. This data is not passed on to any other company and is only used to evaluate your shopping experience. This data is stored within the European Union and automatically deleted 18 months after your order date.
  
  
• Newsletter : If you have subscribed to our newsletter, we also use your email address to send you an email every 15 days. Please note that if you no longer wish to receive these emails, you can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of the newsletters or directly on the website in your my account / my information area.
  
  The service provider we use for our newsletters is based in Ireland and is ISO-27001 certified and RGPD compliant. As such, it guarantees us maximum security for the storage of data, which is hosted in the European Union.
  
  
• Audience statistics: In order to constantly improve our services, we use software and services operated by third-party service providers that enable us to gain a better understanding of our activity. To this end, we provide these tools with data on our customer base, your browsing history on our site and information on products ordered. All this data collected and transmitted is systematically and completely anonymised.
  

  Most of our statistical tools are hosted in France or Europe, some such as Google have operations in the United States, in which case we ensure that the processing of this data complies with European standards.

• Advertising : Like most online retailers, we record visits in order to then display targeted advertising when you browse other websites. This process does not manipulate any personal data and neither the advertising agency nor the third-party sites displaying our ads have access to your personal details
  
  However, if you no longer wish to see our ads, you can delete the cookies from your web browser.
  
  How to delete cookies? go to : https://www.comment-supprimer.com/les-cookies/

What if I want to change or delete my personal data?

Most data can be modified directly by yourself from your customer area on our website.

If you ever can't find what you want, we invite you to write an email to [email protected] specifying your request. 

You can ask us to delete your customer account at any time or delete your account yourself on the website by clicking on the "delete my account" option in your customer area.

Your customer data is stored on our servers in France (HISI hosting company).

Trackers and cookies

Like all websites, we use cookies and trackers to ensure that our site functions optimally, carry out audience measurement, and offer you a relevant experience.

We record visits in order to display targeted advertising when you browse certain social networks or search engines. This process does not manipulate any personal data and neither the advertising agency nor the third-party sites displaying our ads have access to your personal details

Click here to change your cookie preferences

We have 4 categories of cookies:

• Essential:
• Our essential cookies allow the website to function properly, but also to collect anonymous statistics on the use of the website. To use our site, you have no option but to accept them.

• Performance and Statistics:
• These cookies enable us to improve the speed and usability of our website by analysing customer journeys. If you do not accept these cookies, you will experience a slower site and a poorer customer experience. The trackers included in this category are:
  
  
• Pingdom: service for monitoring the availability of the site and the services offered
  
  
• Crazy Egg: records users' browsing paths and helps to define heat maps to improve the functionality and development of the site.
  
  
• Google Analytics: GA is a software suite for audience measurement (pages viewed, number of visitors, effectiveness of our products, analysis of clicks on the various elements of the website, etc.). All the information sent to this tool is anonymous and stored for 14 months.
  
  
• Visit experience and customer relations:
• These cookies enable us to adapt the site perfectly to your needs, and we sometimes record important information that you give us to build up your customer profile. The trackers included in this category are:
  
  
• Google Optimize: this enables us to measure the effectiveness of the ergonomic changes we offer you and to personalise your visiting experience to your user profile.
  
  
• Botmind: this is a widget that enables you to get in touch with our customer service department via instant messaging and to offer you automatic answers to your most frequently asked questions. It includes a tracker, which enables us to measure whether your exchanges with our customer service have helped you in your purchase or information request.
  
  
• ActiveCampaign: these cookies enable us to personalise our messages on the site and newsletters, and to automate certain emails that you receive.
  
  
  
• Social networks and advertising:
• These cookies enable us to display relevant advertising and measure its effectiveness on other websites and social networks. By deactivating these cookies, you run the risk of receiving less relevant advertising. The trackers included in this category are: 
  
  
• Google Ads: enables us to measure the effectiveness and improve the relevance of our advertising on the Google search network
  
  
• Bing Ads: Allows us to measure the effectiveness and improve the relevance of our ads on the Bing search network
  
  
• Facebook: Allows us to measure the effectiveness and improve the relevance of our ads on the Facebook social network.
  
  
• Pinterest: allows us to measure the effectiveness and improve the relevance of our advertising on the Pinterest social network.

• Google privacy policy:
  To understand how Google uses the data collected on our site through cookies if you give your consent, you can view Google's privacy policy here.